Terms of service

UNIQO Warranty & Sales Terms & Conditions

Limited Warranty

The limited warranty for other electronic devices extends for 6 months to 24 months from the original date of purchase, unless otherwise specified on selected products or stated on the final purchase invoice.

This warranty applies only to the original purchaser and is non-transferable.

During the applicable warranty period, UNIQO will, at its sole discretion, repair or replace defective products or defective components using new or professionally refurbished replacement parts. All replaced parts and components become the property of UNIQO.

Repaired or replaced products are covered for the remainder of the original warranty period.

To process any warranty claim, customers may be required to present the original purchase invoice or proof of purchase.

Shipping, handling, or transportation costs associated with sending a product for warranty inspection or repair may be the responsibility of the customer unless otherwise agreed by UNIQO.

Warranty Exclusions

This limited warranty does not cover defects or damage resulting from:

  • Accidental damage, misuse, abuse, negligence, improper handling, or unauthorized modifications.

  • Exposure to water, liquids, excessive moisture, sand, dirt, fire, flooding, lightning, or other environmental causes.

  • Normal wear and tear, including cosmetic damage such as scratches, dents, fading, or battery capacity reduction through normal use.

  • Damage caused by unauthorized repairs, servicing, software modifications, rooting, jailbreaking, or installation of unauthorized firmware.

  • Damage caused by accessories, chargers, cables, or peripherals not approved or supplied by the manufacturer.

  • Products with removed, altered, defaced, or illegible serial numbers or identification labels.

  • Damage caused by electrical surges, improper voltage, or unsuitable power sources.

  • Software-related issues, viruses, corrupted files, data loss, or operating system failures that are not caused by hardware defects.

  • Consumable items that naturally deteriorate over time unless failure occurs due to a manufacturing defect.

Physical damage to displays, housings, buttons, ports, or other externally damaged components is not covered unless determined to be a manufacturing defect.

Data Responsibility

Customers are responsible for backing up all personal data before submitting any device for repair or warranty service.

UNIQO shall not be liable for the loss, recovery, or restoration of any data stored on products submitted for service.

Order Inspection

Customers are encouraged to inspect their order upon delivery. If an incorrect, damaged, or defective item is received, please contact UNIQO as soon as reasonably possible so that the issue can be assessed and resolved promptly.

Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to the applicable return policy.

During promotional events, clearance sales, or special campaigns, all sales may be considered final unless otherwise stated.

Store Pickup

Customers may request to convert an eligible order to store pickup before dispatch.

Any delivery charges already incurred may not be refundable.

Warranty Claim Procedure

To request warranty service, customers should contact UNIQO customer support with their order details and a description of the issue.

If required, the customer will be instructed to return the product to UNIQO or to an authorized service partner.

Customers are responsible for securely packaging products during transit.

Following inspection, if the issue is determined to be covered under this warranty, UNIQO will repair or replace the product or affected component at its discretion.

If the product is found to be outside warranty coverage, customers will be informed of any applicable repair costs before any work is carried out.

Warranty inspections generally require 3–7 business days. Repair or replacement timelines vary depending on parts availability and the nature of the issue.

Products submitted after the warranty period has expired may still be serviced, subject to applicable service charges.

Limitation of Liability

Except as expressly provided in this limited warranty, UNIQO shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of its products, to the maximum extent permitted by applicable law.

Nothing in this warranty affects any statutory consumer rights available under applicable consumer protection laws.

Changes

UNIQO reserves the right to update these Warranty & Sales Terms & Conditions, product specifications, and warranty policies at any time without prior notice.