Warranty Claims

At Uniqo, your satisfaction is our priority. We believe in the quality of every product we offer, which is why all our products come with a comprehensive warranty ranging from 6 months to 2 years, depending on the product category. If something goes wrong, we're here to make it right — fast.

We don't just sell products — we build trust. Every item at Uniqo is carefully selected for quality and durability. Our warranty program reflects our commitment to standing behind what we sell, ensuring you shop with complete confidence.

Warranty Coverage Period

Product Category Warranty Period
Mobile Phones 1 Year
Accessories & Cables 6 Months to Up to 2 Years
Power Banks 6 Months to Up to 2 Years
Headphones & Earphones 6 Months to Up to 2 Years
Smartwatches 6 Months to Up to 2 Years
Speakers 6 Months to Up to 2 Years

* Warranty period may vary by brand and product.

What's Covered & What's Not

What's Covered

  • Manufacturing defects
  • Hardware failures under normal use
  • Factory faults
  • Non-functional components

What's Not Covered

  • Physical damage (drops, cracks, dents)
  • Liquid damage
  • Misuse or abuse
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Lost or stolen products

How to Submit Your Claim

Option 1: Visit Us In-Store

Bring your product and receipt to any Uniqo store. Our team will inspect it on the spot and process your claim immediately.

Option 2: Send via Courier

Securely package your product with a copy of your receipt and send it to our service center. We'll handle the rest and keep you updated throughout the process.

The Claim Process

1
Submit Claim

In-store or via courier

2
Product Received

We confirm receipt

3
Inspection

Within 1 business day

4
Resolution

Within 3-5 business days

5
Return

Product returned to you

What to Prepare

  • Order number or invoice
  • Original receipt or proof of purchase
  • Brief description of the issue
  • Photos or videos of the defect (if applicable)
Processing Time
3-5 Business Days
Contact Us